Front Desk Agent (PM SHIFT) | Dublin Springhill Suites

Shaner Hotel • Dublin, OH • 7h ago

ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our 145-room Dublin Springhill Suites, located in the Dublin's fast-growing Bridge Park. Assist our guests as they explore historic Dublin and local surroundings during their stay in our modern d cor of the SpringHill Suites. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! JOB DESCRIPTION

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMxMTMzLjEwNTA4QHNoYW5lcmNvcnBjb21wLmFwbGl0cmFrLmNvbQ

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